Senior Customer Interaction Specialist

3 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Key Responsibilities:
  • Attend to customer inquiries, complaints and support calls with professionalism
  • Foster a culture of adherence to company protocols for communication
  • Cultivate issue resolution through efficient means and escalate when necessary
  • Maintain accurate records and meet performance metrics (Average Handling Time, Customer Satisfaction)
  • Be adaptable to working night shifts in the US time zone
Requirements:
  • Proficiency in spoken English with a clear US accent
  • Strong interpersonal and communication skills
  • Aptitude for flexible scheduling, including night shifts (US time zone)
  • Basic computer literacy
  • Open to graduates or undergraduate candidates


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