Senior Customer Specialist

3 weeks ago

Bengaluru, Karnataka, India Freshworks Full time
Job Description

Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

Theres another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a motivated and customer-focused professional to join our team as a Senior Customer Specialist. In this role, you will be the first point of contact for prospective customers, handling incoming calls and chats, assigning sales tickets, and ensuring timely follow-ups with account managers. You will also contribute to maintaining data accuracy and supporting the overall sales process.

Key Responsibilities:

- Handle incoming calls and chats from prospective customers, ensuring timely responses within defined SLA timelines.

- Understand the prospect&aposs needs by asking relevant questions and identifying opportunities for sales engagement.

- Assign sales-related tickets to the appropriate POC and follow up with Account Managers to ensure closure within the SLA.

- Gain in-depth knowledge of all Freshworks products and services.

- Accurately log all customer interactions in the phone system and CRM tools.

- Ensure database accuracy and cleanliness through regular maintenance and updates.

- Collaborate with colleagues and managers to resolve customer issues and find the best solutions.

As an IC2 agent, identify team-level challenges and actively contribute ideas for process improvements and operational efficiency.

Qualifications

- A Bachelors or Masters degree in any discipline.

- 4 to 6 years of experience in sales or customer support roles.

- Excellent verbal and written communication skills.

- Strong drive and persistence to engage with potential customers.

- A collaborative team player with a flexible approach to work schedules/shifts.

- Proficiency in Microsoft Office tools.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

  • Senior Customer Resolution Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeResolution Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Customer Resolution SpecialistJob Summary:We are seeking a highly skilled and experienced Senior Customer Resolution Specialist to join our team. The successful candidate will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.

  • Senior Customization Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomization Full time ₹ 20,00,000 - ₹ 25,00,000

    The role of Senior Customization Specialist involves:• Design, documentation, development, and unit testing of complex customizations in OBPM, OBTF, OBCL, and OBMA products.• Leading a team of junior members to guide them in the development process.Key Responsibilities include:• Design, documentation, development, and unit testing of complex...

  • Senior Customer Specialist

    1 week ago

    Bengaluru, Karnataka, India Freshworks Full time US$ 80,000 - US$ 1,20,000 per year

    Company Description Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business...

  • Senior Customer Advocate

    15 hours ago

    Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 14,50,000 - ₹ 18,10,000

    Our ideal candidate will be a senior customer specialist responsible for handling incoming calls and chats from prospective customers. They will ensure timely responses within defined service level agreements timelines. This involves understanding the prospect's needs by asking relevant questions, identifying opportunities for sales engagement, and assigning...

  • Senior Customer Support Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 10,43,200 - ₹ 13,10,400

    We are seeking a skilled and detail-oriented Support Specialist to join our team. In this role, you will be responsible for managing the end-to-end process of resolving customer complaints and inquiries in a timely manner.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and resolving...

  • Customer Growth Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeGrowth Full time ₹ 18,00,000 - ₹ 22,00,000

    Job Title:">Customer Growth Specialist">Job Description:">About Us:">As a leading provider of learning solutions, we strive to transform the way the world learns for the better.">We are seeking a Customer Growth Specialist to support senior account leadership in growing learning service sales to our clients.">The successful candidate will possess excellent...

  • Customer Care Senior Executive

    1 day ago

    Bengaluru, Karnataka, India beBeeCustomerCare Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionAs a senior-level customer care executive, your primary responsibility is to oversee and manage customer care operations within the organization. This entails ensuring high-quality customer service, resolving complex issues, and supervising a team of customer care representatives.Key areas of focus include:Team Management: You will be...

  • Senior Risk Analyst

    2 weeks ago

    Bengaluru, Karnataka, India beBeeRiskanalyst Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Senior Risk Analyst - AML SpecialistWe are seeking a highly skilled and experienced Senior Risk Analyst to join our team. As a Senior Risk Analyst, you will be responsible for ensuring the highest standards of quality in all aspects of Anti-Money Laundering (AML) and Know Your Customer (KYC) profiles.

  • Senior FICA Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeeFica Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Opportunity: Senior FICA SpecialistAbout the RoleWe are seeking a highly skilled Senior FICA specialist to join our team. The ideal candidate should have extensive experience in configuring and designing FICA solutions, with a strong understanding of Netmetering concepts.The successful candidate will be responsible for implementing, integrating, and...

  • Senior Integration Specialist

    4 days ago

    Bengaluru, Karnataka, India beBeeIntegration Full time

    Job Description:The role of Senior Integration Specialist - Device Partnerships involves leading the deployment and optimization of integrations with device partners, ensuring successful technical collaborations.This position requires a strong understanding of product features and the ability to provide valuable feedback to internal teams, including Product...