Voice Interaction Specialist

3 days ago


Bengaluru, Karnataka, India beBeeCustomerCentricity Full time
  • Our organization is currently seeking a skilled Voice Specialist to join our team. The selected candidate will be responsible for handling customer interactions and inquiries over the phone, providing expert assistance, resolving issues, and ensuring high levels of customer satisfaction.
  • This role involves strong verbal and interpersonal skills to effectively communicate with customers, understand their needs, and provide clear and accurate information.
  • The specialist will be responsible for troubleshooting problems, offering solutions, and escalating complex issues to the appropriate departments.
  • They will also need to document all customer interactions and case details accurately in a CRM or call management system.
  • A high degree of patience, calm demeanor under pressure, and ability to meet key performance indicators (KPIs) related to call handling time and first-call resolution are required for this position.


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