Voice Based Customer Support Representative

20 hours ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Career Opportunities in Voice-Based Customer Support

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a voice-based customer support specialist. The ideal candidate will possess strong communication skills, with proficiency in both German (B2 level or higher) and English.

Key Responsibilities:
  • Provide comprehensive customer support through voice, email, and chat channels.
  • Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
  • Conduct quality audits of agent interactions and ensure compliance with QA standards.
  • Support new process rollouts by creating training materials, triage documents, and FAQs.
  • Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
  • Collaborate with internal teams to address issues from detractor and low-rated cases.
  • Maintain and update training documents and process articles regularly.
  • Assist in preparing monthly performance summaries for business reviews.
  • Participate in regular calibration sessions with internal QA teams.
Requirements:
  1. Graduate degree in any discipline.
  2. 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
  3. Proficiency in German (minimum B2 level) and strong English communication skills.
  4. Solid understanding of customer experience metrics like NPS, CSAT, AHT.
  5. Experience in preparing training materials and quality guidelines.
  6. Analytical mindset with the ability to derive insights from customer feedback and performance data.
  7. Strong interpersonal skills with the ability to multitask and prioritize effectively.
What We Offer:
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.

  • Customer Support Representative

    4 weeks ago

    Bengaluru, Karnataka, India Silvermine Group Full time

    Job Summary: We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills. Key...

  • Customer Support Representative

    3 weeks ago

    Bengaluru, Karnataka, India Silvermine Group Full time

    Job Summary: We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process.The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills.Key...

  • Customer Support Representative

    1 week ago

    Bengaluru, Karnataka, India Silvermine Group Full time

    Job Summary:We are looking for dynamic and customer-focused Customer Service Representatives to join our Inbound Service Team for an International Voice Process. The ideal candidate will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction through effective communication and problem-solving skills.Key...

  • Customer Support Representative

    2 days ago

    Bengaluru, Karnataka, India ResultsCX Full time

    We are seeking a Patient Support Service Representative (Voice) to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.What job duties can I expect to perform as a Customer Support Representative?Handle...

  • Customer Service Representative

    4 weeks ago

    Bengaluru, Karnataka, India Size Up Software Services Full time

    We at Size Up Software Services are expanding our BPO operations and looking for 12 enthusiastic Customer Service Representatives to join our team in Bellandur, Bengaluru. Role: Customer Support – Voice Process (US Shift) Location: Bellandur, Bengaluru Industry : BPO / Call Center Process : 24/7 US-based Voice Support Batch Start Date : September 1, 2025...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Size Up Software Services Full time

    We at Size Up Software Services are expanding our BPO operations and looking for 12 enthusiastic Customer Service Representatives to join our team in Bellandur, Bengaluru.Role: Customer Support – Voice Process (US Shift)Location: Bellandur, BengaluruIndustry: BPO / Call CenterProcess: 24/7 US-based Voice SupportBatch Start Date: September 1, 2025Working...

  • Customer Support

    3 weeks ago

    Bengaluru, Karnataka, India Jobshop Full time

    Job Description- We are seeking a dedicated Customer Support Representative for our International Voice Process team in India. The ideal candidate will have 1-5 years of experience in customer service, providing support to a diverse clientele across various time zones. This role requires excellent communication skills, a strong commitment to customer...

  • Customer Support Executive

    3 weeks ago

    Bengaluru, Karnataka, India VIRGIO Full time

    Job DescriptionWere Hiring: Customer Support RepresentativeBangalore | Full-time | In-office roleWere looking for a rockstar to join our Customer Support team at Virgio.If you&aposre someone who enjoys solving problems, staying calm under pressure, and genuinely loves helping people this role is for you.Youll be the voice of the brand across chat, email,...

  • Customer Service Representative

    3 weeks ago

    Bengaluru, Karnataka, India Msi Services Full time

    Job DescriptionCustomer Service Representative Responsibilities:- Home Depot Store enquiry support.- HD SlabWarranty help-line.- Special Order Sales Operations and Services.- NFM Store enquiry support.- Answering web based customer queries.- Email Marketing- Perform additional duties as required and or requested.Desired Candidate Profile:- Bachelors / Master...

  • Customer Support Representative

    1 day ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support Representative Job SummaryWe are seeking a skilled Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.This is a great opportunity for individuals who enjoy working in a fast-paced environment and...