Customer Support

3 weeks ago

Bengaluru, Karnataka, India Jobshop Full time
Job Description

- We are seeking a dedicated Customer Support Representative for our International Voice Process team in India. The ideal candidate will have 1-5 years of experience in customer service, providing support to a diverse clientele across various time zones. This role requires excellent communication skills, a strong commitment to customer satisfaction, and the ability to work collaboratively within a team.
- Provide exceptional customer service through voice interactions with international clients.
- Assist customers with inquiries regarding products and services in a timely and efficient manner.
- Resolve customer issues and complaints with a focus on customer satisfaction.
- Document customer interactions and maintain accurate records of conversations and resolutions.
- Collaborate with team members to improve processes and customer service strategies.
- Stay updated on product knowledge and company policies to assist customers effectively.
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills, including familiarity with CRM systems and Microsoft Office Suite.
- Strong interpersonal skills and a customer-centric approach.
- Willingness to work in shifts, including weekends and holidays.

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