Customer Support

3 weeks ago

Bengaluru, Karnataka, India Tripfactory Full time
Customer Support - Inside Sales Job Role and Responsibilities  ● Handle incoming customer calls related to international and domestic travel.  ● Understand the customer's travel needs and recommend suitable packages.  ● Assist customers with online bookings.  ● Answer travel-related queries on pricing, destinations, group sizes, and itinerary  ● Maintain records of conversations in CRM  ● Cross-sell and upsell other services like insurance, visa, etc. Skills:  ● Excellent communication and soft skills  ● Customer handling and sales ability  ● Patience and empathy  ● Basic computer and typing skills Performance Metrics (KPIs): Number of inbound/outbound calls or chats handled First response and average resolution time for support requests Lead-to-sale conversion rate Revenue generated from upselling/cross-selling Customer satisfaction score (CSAT) CRM and call documentation accuracy The ideal candidate should be an excellent communicator with a good balance of sales acumen and problem-solving skills. If you're motivated, organized, and enjoy working in a fast-paced environment that combines service and sales, this role is for you.More information about this Customer Support - Inside Sales JobPlease go through the below FAQs to get all answers related to the given Customer Support - Inside Sales jobWhat are the job requirements to apply for this Customer Support - Inside Sales job position? Ans: A candidate must have a minimum of fresher as an Customer Support - Inside Sales What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support - Inside Sales is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support - Inside Sales position? Ans: There are immediate 1 job openings for Customer Support - Inside Sales in our Organisation.

Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)

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