Customer Support Executive

3 weeks ago

Bengaluru, Karnataka, India VIRGIO Full time
Job Description

Were Hiring: Customer Support Representative

Bangalore | Full-time | In-office role

Were looking for a rockstar to join our Customer Support team at Virgio.

If you&aposre someone who enjoys solving problems, staying calm under pressure, and genuinely loves helping people this role is for you.

Youll be the voice of the brand across chat, email, calls, and social ensuring every customer has a smooth and delightful experience.

What youll do:

- Respond to customer queries on chat, email, calls, and social DMs
- Troubleshoot issues, follow up, and ensure resolution
- Collaborate with internal teams to solve more complex cases
- Track recurring feedback and flag patterns
- Maintain clear documentation of conversations and resolutions

Who this is for:

- 12 years of experience in a customer support role (preferred)
- Excellent communication in English and Hindi (regional language is a plus)
- Fast, clear typing (80 wpm+)
- Calm, empathetic, and solution-focused
- Based in Bangalore or willing to work from our office

Reach out to us at [Confidential Information]

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