Customer Support Executive

3 weeks ago

Bengaluru, Karnataka, India Healeo Nutrition Full time

Company: Healeo Nutrition

Location: Remote

Work Timings: 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting internal operations and cross-functional collaboration to enhance overall business efficiency.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via email, phone, and chat.
  • Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
  • Support the implementation and improvement of day-to-day operational processes.
  • Assist in special projects and initiatives as assigned by the management.
  • Maintain accurate records of customer interactions and follow-ups.
  • Proactively identify and escalate issues or trends in customer feedback.

Requirements

  • 0–2 years of experience in customer support, operations, or related roles.
  • Excellent communication skills in English
  • Fluency in Malayalam is mandatory to handle regional customer queries.
  • Knowledge of Hindi is preferred..
  • Strong organizational and multitasking abilities.
  • Basic knowledge of Excel, Google Sheets, and CRM tools is a plus.
  • A problem-solving attitude with a focus on customer satisfaction.
  • Ability to work independently and collaboratively in a fast-paced environment.

Why Join Healeo Nutrition?

  • Be part of a growing health & wellness brand that values innovation and customer care.
  • Work with a collaborative team focused on learning and growth.
  • Opportunity to contribute to meaningful projects and business operations.

To Apply: Send your resume to [HR@Healeo.in] with the subject line "Application for Operations & Customer Support Executive – Healeo Nutrition".

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