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Customer Interaction Specialist
3 weeks ago
This is a Customer Support Associate role, which involves interacting with customers to resolve their queries and issues.
- Respond to customer inquiries via calls in a professional manner, ensuring customer satisfaction at all times.
- Resolve customer complaints efficiently and empathetically, taking into account the needs of each individual customer.
- Be flexible in working rotational night shifts as part of our team's rotating schedule.
Key Skills and Qualifications
- Excellent verbal and written communication skills are essential for this role, as well as the ability to work under pressure in a fast-paced environment.
- International customer support experience is highly preferred, but not necessary if you have relevant industry knowledge or skills.
- Strong problem-solving skills and attention to detail are required to effectively handle customer complaints and resolve issues efficiently.
- Additional requirements include: BE, B-Tech, BSC, or PG qualification; proficiency in English language.