Customer Interaction Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 7,50,000
Job Overview

We are seeking a professional with strong communication skills, patience, and problem-solving abilities to handle both voice and non-voice customer interactions in a fast-paced environment.

The ideal candidate will be able to manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.

Key Responsibilities:
  • Customer Support
    • Respond to inbound customer calls and messages in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
    • Provide clear, accurate, and timely information regarding products and services.
    • Assist customers in troubleshooting problems and guiding them through solutions over the phone or via email/live chat.
  • Issue Resolution
    • Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
    • Identify recurring issues and collaborate with other departments to suggest improvements.
  • Multitasking and Efficiency
    • Manage multiple customer inquiries simultaneously across voice and non-voice channels.
    • Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
Requirements:
  • Language Proficiency
    • Fluent in English (written and spoken), with the ability to communicate clearly and professionally.
  • Experience
    • Previous experience of 0-2 years in customer support or a related field is required.
    • Experience handling both voice and non-voice customer interactions is a plus.
  • Skills
    • Strong communication and active listening skills.
    • Excellent problem-solving abilities and attention to detail.
    • Ability to work efficiently under pressure and in a fast-paced environment.
    • Ability to multitask and manage time effectively.
    • Empathy and patience when dealing with customer concerns.
Benefits:
  • Opportunity to work in a dynamic and growing company.
  • Chance to develop skills and gain experience in customer support.
  • Competitive compensation and benefits package.

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