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Customer Support Specialist
2 weeks ago
We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team.
This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.
- Attend mandatory training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
- Minimum 12th Pass or equivalent (Commerce graduates preferred).
- At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
- Strong verbal and written English communication (minimum C1 level).
- Minimum 25 WPM typing speed.
- Comfortable working with office automation tools and digital platforms.
- Open to rotational shifts, 5 days a week.
The ideal candidate will possess strong communication abilities, technical agility, and prior BPO experience.
