Customer Support Specialist
17 hours ago
We are seeking a skilled and detail-oriented Customer Support Specialist to provide exceptional customer experiences.
- Resolve customer inquiries in a timely and professional manner
- Collaborate with internal teams to resolve technical issues and maintain high levels of customer satisfaction
This role is ideal for individuals who are passionate about delivering exceptional customer service and possess strong technical skills.
About the RoleYou will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to handle customer inquiries via phone calls, emails, or chats, resolving issues efficiently while providing excellent customer support.
Responsibilities- Handle customer queries in a timely and professional manner
- Provide solutions to customer concerns and escalate complex issues to internal stakeholders as needed
- 0-5 years of experience in BPO/Call Centre environment
- Excellent communication skills in English language (written & spoken)
- Ability to work rotational shifts including night shifts
- Strong problem-solving skills with ability to handle multiple tasks simultaneously
- Basic computer knowledge with proficiency in Microsoft Office applications
This is an excellent opportunity for individuals who want to make a meaningful contribution to a dynamic team.
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