Customer Support Specialist

24 hours ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Support Specialist

We are seeking a highly skilled and dedicated customer support specialist to join our organization. The ideal candidate will have 0-2 years of experience in a customer-facing role and be eager to make a significant impact in the banking and financial services sector.

Key Responsibilities:
  • Provide exceptional customer service over the phone or through written channels, addressing customer inquiries, concerns, and account-related questions.
  • Handle a high volume of inbound and outbound calls or messages, efficiently and accurately resolving customer issues and ensuring a positive and professional experience.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with team members to achieve service level agreements and departmental goals.
Requirements:
  • 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced, target-driven environment.
Benefits:

This role offers the opportunity to develop valuable skills and knowledge in customer support, with opportunities for growth and advancement within the organization.

Others:

Please note that this job requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment.

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