Collections Team Lead
2 weeks ago
Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform through various payment use cases. We provide consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, we offer acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. We also offer merchants commerce services through advertising and Paytm Mini app store. By leveraging our platform, we provide credit services such as merchant loans, personal loans, and BNPL, sourced by our financial partners.
About the Team:Liaison between creditors and consumers. Responsible for observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. The team works closely with creditors to ensure timely collections and provides support to consumers in need of financial assistance.
About the Role:The Collection Team Lead will be responsible for meeting collection targets of assigned branches. They will need to meet the target of assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to legal guidelines. The role requires strong negotiation and leadership skills, as well as the ability to work in a high-performance environment.
Expectations/Requirements:- Achieve collection targets of the respective branch assigned.
- Meet the target on the product assigned for collections.
- Ensure legal guidelines are compiled for the entire collection structure in letter and spirit.
- Ensure that collection agencies and in-house collectors adhere to legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and ensure no loss is incurred due to such activities.
- More than 1 year of relevant experience in Collections role.
- Excellent Communication Skills.
- Negotiation skills - strong bias for driving results in a High-performance environment.
- Strong Relationship and Leadership skills.
- Working Knowledge of Computers.
- Growth Mindset.
- Demonstrated success and achievement orientation.
- Willingness to experiment and improve continuously.
Graduate in any specialization.
Why join us:- A collaborative output-driven program that brings cohesiveness across businesses through technology.
- Improve the average revenue per user by increasing cross-sell opportunities.
- A solid 360-degree feedback from your peer teams on your support of their goals.
- Respect, that is earned, not demanded from your peers and manager.
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story.
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