Digital IT Asset Manager

2 days ago

Thiruvananthapuram, Kerala, India beBeeAssetManagement Full time ₹ 10,00,000 - ₹ 14,00,000
Job Title: IT Asset Management Specialist

We are seeking a skilled IT asset manager to oversee and optimize our IT asset lifecycle using the ServiceNow platform.

 

Key Responsibilities:
  • Implement and maintain the ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
  • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets and software licenses.
  • Establish workflows for asset requests, approvals, deployments, and returns.
  • Maintain an accurate Configuration Management Database (CMDB) for hardware assets and software licenses.
  • Develop asset audit processes to ensure data accuracy and compliance.

 

General Responsibilities:
  • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
  • Contribute and advocate process design for global asset management aligned with industry frameworks and best practices.
  • Collaborate with cross-functional teams to gather requirements and implement asset management processes and solutions.
  • Monitor and resolve integration issues with other IT systems.
  • Design and maintain dashboards and reports for hardware and software assets.
  • Provide training and support to end-users on HAM/SAM processes and tools.
  • Stay updated on ServiceNow features and best practices for HAM and SAM.

 

Qualifications and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 5-7 years of experience in IT asset management.
  • Hands-on experience with ServiceNow HAM and SAM processes and modules.
  • Knowledge of ITIL processes, especially asset and configuration management.
  • Experience with CMDB configuration and management.

Skills and Competencies:

  • Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages.
  • Implement and configure SAM and HAM modules to meet organizational needs.
  • Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies.
  • Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS).
  • Proficiency in ServiceNow administration, including workflow configuration and customizations.
  • Analytical mindset with strong problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to prioritize tasks and manage time effectively.

Certifications (Preferred):

  • ServiceNow Certified Implementation Specialist – HAM or SAM.
  • ITIL Foundation Certification.
  • Certified Asset Management Professional (CAMP) or similar.

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