Client Engagement Specialist

3 days ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 9,87,654 - ₹ 12,34,567
Job Summary

This role is responsible for ensuring client satisfaction and success by providing exceptional project management services. The Client Success Specialist will assess client needs, build relationships, and develop implementation project lifecycles.

  • Assess client/project need and build relationships with the client
  • Develop and manage implementation project lifecycles
  • Manage client expectations, outcomes and timelines
  • Effectively communicate with the client to define what is in scope versus out of scope
  • Keep the project in scope and on time
  • Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles
  • Serve as a liaison between internal departments and the client during implementation
  • Update client and internal management on project status, issues, additional scope
  • Manage issue escalations and provide direction as necessary
  • Effectively communicate recommendations to management
  • Promote team and client collaboration to establish and improve best practices
  • Serve as a trusted advisor by advocating for client needs and product requests to support teams
Required Skills and Qualifications

To be successful in this role, you should have:

  • Project Management experience
  • Working in a team
  • Conflict management
  • Time management
  • Communication/multi-tasking skills
  • US Clinical Healthcare experience required
  • 4 - 5 Years of experience in client facing
What We Offer

We are committed to providing our clients with exceptional service and support. This role offers opportunities for growth and development, as well as a competitive salary and benefits package.

About Us

We are a leading provider of healthcare solutions. Our team is dedicated to delivering high-quality services and exceeding client expectations.

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