Desktop Support Specialist

19 hours ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 21,400 - ₹ 3,24,000

Job Title: Desktop Support Specialist

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About the Role:

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This role focuses on delivering high-quality technical support for desktops, laptops, and peripherals. Our ideal candidate will have excellent problem-solving skills and be able to troubleshoot issues related to Microsoft Outlook, including email configuration and sync issues.

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Main Responsibilities:

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  • "
  • Provide first-level technical support via phone, email, or in-person interactions."
  • Troubleshoot and resolve complex issues with desktop hardware, software applications, and network connectivity."
  • Install, configure, and maintain Windows OS, Microsoft Office, and other core software applications."
  • Use ticketing tools to log, track, and close IT support tickets efficiently."
  • Maintain accurate records of support activities and ensure proper documentation."
  • Collaborate with other teams to resolve escalated issues or network-related problems."
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Key Skills Required:

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  • "
  • Proven experience with troubleshooting and resolving Outlook-related issues."
  • Proficiency in Windows OS configuration and installation."
  • Familiarity with ticketing tools like ServiceNow or Remedy."
  • Basic understanding of hardware and network fundamentals."
  • Excellent communication and interpersonal skills."
  • Able to prioritize tasks effectively and manage multiple projects simultaneously."
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Requirements:

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  • "
  • Degree in any field (B.A., B.Sc., B.Com., B.Tech, etc.)."
  • At least 1.5 years of relevant desktop support experience."
  • Ability to work in a fast-paced environment with minimal supervision."
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