Desktop Support Specialist
3 days ago
Job Title: Desktop Support Specialist
We are seeking a skilled Desktop Support Specialist to join our team. This role will involve providing technical support for hardware and software issues, as well as maintaining and upgrading computer systems.
Key Responsibilities:
- Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals.
- Set up new workstations, install software applications, and configure user accounts.
- Perform regular maintenance on hardware and software to ensure optimal performance.
- Maintain records of issues, resolutions, and inventory of hardware and software assets.
- Assist in training users on new software and technologies, providing guidance on best practices.
- Set up and configure network hardware such as routers, switches, firewalls, and access points.
- Troubleshoot and resolve hardware issues; perform regular updates and patches.
- Use tools to monitor network performance and security; analyze traffic and usage patterns.
- Maintain accurate records of network configurations, diagrams, and hardware inventories.
- Work with other IT staff to integrate hardware with software systems and applications.
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