Virtual Desktop Support Specialist

24 hours ago

Mumbai, Maharashtra, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Virtual Desktop Support Specialist

Overview

We are seeking a highly skilled Virtual Desktop Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Main Responsibilities
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment
Requirements

To be considered for this role, you should have:

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
Benefits

This is an excellent opportunity to grow your skills and expertise in the field of Virtual Desktop Infrastructure. As a Virtual Desktop Support Specialist, you will have the chance to work with cutting-edge technology and collaborate with a talented team of professionals.

What We Offer

We offer a competitive compensation package and a comprehensive benefits program that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

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