Desktop System Maintenance Specialist

2 days ago

Mumbai, Maharashtra, India beBeeDesktopSupport Full time
Desktop Support Specialist">

**Job Summary:**

As a Desktop Support Specialist, you will be responsible for providing high-quality technical support and maintenance services for desktop systems, ensuring they are running optimally and securely. This includes troubleshooting hardware and software issues, installing and configuring operating systems and software applications, and managing user desktop configurations.

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**Key Responsibilities:**

  • Provide tier 1/2 support for end-user issues related to desktop systems, software, network connectivity, and peripherals.
  • Troubleshoot and resolve desktop-related issues related to hardware, software, and network connectivity, ensuring minimal disruption to end users.
  • Manage software installations, updates, and patch management for operating systems and software applications, ensuring they comply with security standards.
  • Deploy software updates, patches, and configuration changes to desktops across the organization using automation tools like SCCM.
  • Collaborate with IT infrastructure teams to ensure proper desktop integration with networking, server, and cloud systems.

**Required Skills and Qualifications:**

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 2+ years of experience in desktop support, desktop management, or IT infrastructure services.
  • Strong understanding of desktop operating systems (e.g., Windows 10/11, macOS, Linux).
  • Experience with desktop management tools like SCCM, JAMF, or MDM solutions for device and software management.

**Benefits:**

This role offers a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off.

**Others:**

Collaboration and Vendor Management:

  • Work closely with third-party vendors for hardware and software support, ensuring effective resolution of issues and timely updates.

Keyword: DesktopSupport

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