Senior Client Success Manager

4 days ago


Kottayam, Kerala, India beBeeGrowth Full time ₹ 95,85,224 - ₹ 1,67,79,508

Key Account Growth Specialist:

The role of the Key Account Growth Specialist is pivotal in driving revenue growth and expansion for e-commerce marketplace businesses across various platforms.

About the Role:

  • This senior-level position combines strategic thinking, operational expertise, and growth hacking to support enterprise clients in achieving their revenue and GMV goals.

Main Responsibilities:

  1. Client Relationship Management:
  • Serve as the primary point of contact for clients, ensuring alignment with business objectives and customer satisfaction.
  • Build and maintain strong relationships with clients, stakeholders, and internal teams through regular communication and collaboration.
Marketplace Strategy & Execution:
  • Develop data-driven strategies aligned with industry trends and client objectives, focusing on GMV, profitability, and channel diversification.
  • Monitor competitor performance and execute initiatives like seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).
Performance Optimization:
  • Track and optimize key performance indicators (KPIs) such as Sell-Through Rate, fulfillment lead times, and pricing effectiveness.
  • Identify and resolve technical issues with engineering support to ensure seamless operations.
Data-Driven Insights & Reporting:
  • Deliver regular updates and dashboards on GMV, operational health, and ad efficiency to stakeholders.
  • Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.
Account Growth & Renewal Management:
  • Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion to drive revenue growth.
  • Support revenue retention and renewal processes by demonstrating clear ROI and mitigating risks related to sales decline, compliance issues, or fulfillment disruptions.
Internal & Cross-Functional Collaboration:
  • Work closely with client success engineering, support, and product teams to troubleshoot and improve service delivery.
  • Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.


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