
Senior Client Success Manager
4 days ago
Key Account Growth Specialist:
The role of the Key Account Growth Specialist is pivotal in driving revenue growth and expansion for e-commerce marketplace businesses across various platforms.
About the Role:
- This senior-level position combines strategic thinking, operational expertise, and growth hacking to support enterprise clients in achieving their revenue and GMV goals.
Main Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for clients, ensuring alignment with business objectives and customer satisfaction.
- Build and maintain strong relationships with clients, stakeholders, and internal teams through regular communication and collaboration.
- Develop data-driven strategies aligned with industry trends and client objectives, focusing on GMV, profitability, and channel diversification.
- Monitor competitor performance and execute initiatives like seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).
- Track and optimize key performance indicators (KPIs) such as Sell-Through Rate, fulfillment lead times, and pricing effectiveness.
- Identify and resolve technical issues with engineering support to ensure seamless operations.
- Deliver regular updates and dashboards on GMV, operational health, and ad efficiency to stakeholders.
- Use platform analytics to guide strategy on promotions, expansion, and budget recommendations.
- Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion to drive revenue growth.
- Support revenue retention and renewal processes by demonstrating clear ROI and mitigating risks related to sales decline, compliance issues, or fulfillment disruptions.
- Work closely with client success engineering, support, and product teams to troubleshoot and improve service delivery.
- Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.
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