Training Programs Manager

3 weeks ago


Pune, Maharashtra, India Rebel Foods Full time

About Rebel Foods and the Customer Delight Team

We are a leading internet restaurant company on a mission to revolutionize the food delivery business. Our Customer Delight Team is at the heart of our operations, striving to provide a unique, memorable, and delightful experience to our customers throughout their journey. We leverage our years of experience and expertise to fuel the next biggest revenue channel for Rebel Foods.

About the Role

We are seeking a highly motivated and experienced leader to manage our Training and Quality Programs team. The ideal candidate will be obsessed with customer experience, have a track record of flawless execution, and continually inspire others to do better for the customer. This role will involve leading and managing trainers and quality analysts, partnering with program managers, subject matter experts, and operations leaders to identify needs and build, iterate, and execute training development for internal and external customers.

Key Responsibilities

  • Drive quality management systems to improve effectiveness in teams and processes.
  • Ensure high-quality training delivery and quality.
  • Partner with key stakeholders to identify training needs.
  • Create, organize, administer, maintain, and manage training.
  • Provide feedback on learning objectives and content outlines, as needed.
  • Improve training efficacy by driving implementation of training interventions in various programs.
  • Monitor and evaluate training program's effectiveness, success, and downstream-impact periodically and report on them.
  • Lead and set vision for content management and develop customer-focused approaches.

Eligibility Criteria

  • 8-10 years of working experience with 3+ years of experience in people management.
  • Excellent communication skills, written and verbal.
  • Demonstrated knowledge of adult learning, training practices, and certification programs.
  • Demonstrated experience working with remote teams.
  • Self-motivated with critical attention to detail, deadlines, and reporting.
  • Knowledge of recruiting.
  • Experience in adult learning theory, instructional design, training delivery, and training evaluation.
  • Proven track record of delivering large-scale, complex, and cross-functional projects and programs.
  • Ability to converse with technology teams to bridge the language gap between business and tech.


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