Customer Experience Support Specialist

2 weeks ago

Delhi Noida Uttar Pradesh, India beBeeSupport Full time ₹ 50,000 - ₹ 4,35,000

Job Description:

Provide Exceptional Customer Service

We are seeking a highly skilled and motivated customer support executive to join our team.

  • Handle inbound and outbound voice and chat support for US banking customers, responding to their queries and resolving their issues in a timely and professional manner.

Key Responsibilities:

  1. Maintain detailed records of customer interactions in our system, ensuring seamless communication and resolution of customer complaints.
  2. Ensure high levels of customer satisfaction through effective communication, empathy, and problem-solving skills.
  3. Follow established process workflows and standard operating procedures (SOPs) to ensure efficient service delivery.

Requirements:

  • A degree in any field or relevant experience in customer support.
  • Minimum 1 year of experience in customer-facing roles, with excellent communication and interpersonal skills.

We are looking for an experienced professional who is passionate about delivering exceptional customer experiences. If you have a positive attitude, excellent communication skills, and the ability to work in a fast-paced environment, we encourage you to apply.

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