Customer Support Specialist

2 days ago

Noida, India Innometrics Software Pvt. Ltd. Full time

Company Description

Innometrics Solutions Pvt Ltd., founded in 2023, is dedicated to providing innovative and transformational tech services to meet the evolving needs of customers. The company offers 24/7 assistance and solutions for software problems, network setup, cybersecurity, and technological advancements through various channels. Skilled professionals assist customers in IT support for businesses and technical help for individuals, prioritizing customer satisfaction by providing timely and reliable solutions.

Role Description

This is a full-time on-site role in Noida for a Customer Support Specialist at Innometrics Solutions Pvt Ltd. The Customer Support Specialist will be responsible for providing assistance and solutions to customers through various communication channels, ensuring customer satisfaction and technical support for software and network-related issues.

Qualifications

  • Customer Support and Technical Support skills
  • Interpersonal Skills and Analytical Skills
  • Customer Satisfaction expertise
  • Experience in troubleshooting software problems
  • Ability to work well under pressure and handle customer inquiries effectively
  • Knowledge of IT support and network setup
  • Bachelor's degree in Computer Science or related field is a plus

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