Customer Support Specialist

5 days ago


Noida, India Agatsa Full time

Company DescriptionAgatsa is a pioneer in innovative medical devices, known for developing the world's smallest 12-Lead ECG device, SanketLife. With its compact keychain size, SanketLife allows anyone to take a medical-grade ECG anytime, anywhere. Trusted by leading cardiologists and doctors globally, SanketLife aids in quick decision-making for heart disease management. Agatsa also offers another groundbreaking device, Easytouch+, which measures blood pressure, blood glucose, and SpO2 with a simple touch.Role DescriptionThis is a full-time on-site role for a Customer Support Specialist, based in Noida. The Customer Support Specialist will handle day-to-day tasks such as addressing customer inquiries, providing technical support, resolving customer issues, and ensuring customer satisfaction. Effective communication and analytical skills will be key to performing these tasks.Role is based out of NoidaRole is a 6 days a week support, based on rotational shifts.Need Immediate JoinersQualificationsExperience in Customer Support and ensuring Customer SatisfactionStrong Interpersonal Skills and ability to resolve issues effectivelyTechnical Support skills and proficiency in troubleshootingAnalytical Skills to identify and address customer needsExcellent communication skills, both written and verbalAbility to work efficiently in a fast-paced environmentExperience with healthcare devices or technology is a plusBachelor's degree in a related field preferred



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