Retail Operations Manager

1 day ago


Surat, Gujarat, India Croma Full time
About the Role

Croma is seeking a highly skilled and experienced Senior Department Manager to lead our stores in Surat, Navsari, Vapi, Valsad, and Bardoli. As a key member of our retail team, you will be responsible for overseeing daily store operations, ensuring sales targets and profitability goals are met, and providing exceptional customer service.

Key Responsibilities:

  • Manage daily store operations, including staffing, inventory management, and customer service.
  • Develop and implement strategies to drive sales growth and meet profitability targets.
  • Maintain high standards of visual merchandising and store presentation.
  • Lead and mentor store staff to ensure a productive and customer-friendly environment.
  • Implement and enforce company policies and procedures.
  • Handle customer inquiries and complaints to ensure high levels of customer satisfaction.
  • Analyze sales data and market trends to make informed decisions and improve store performance.
  • Coordinate with the head office for stock replenishment, promotions, and other store-related activities.

Requirements:

  • At least 10 years of experience in retail management, preferably in the electronics industry.
  • Proven track record of achieving sales targets and improving store performance.
  • Excellent leadership and communication skills.
  • Able to work effectively in a fast-paced environment.
  • Strong analytical and problem-solving skills.


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