Non Voice Support Specialist
2 weeks ago
Job Description: We are seeking a highly skilled and motivated individual to assist in resolving customer and employee problems, incidents, issues, requests, and queries. As a key member of our support team, you will collaborate with other teams to ensure timely resolution of requests and issues.
Key Responsibilities:
- Provide assistance in resolving customer and employee problems, incidents, issues, requests, and queries.
- Collaborate with other support teams as needed to ensure the timely resolution of requests and issues.
- Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.
- Foster strong relationships with customers and employees through excellent communication and interpersonal skills.
Qualifications and Skills: To be successful in this role, you should possess:
- Strong communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with excellent organizational skills.
- Problem-solving and critical/logical thinking abilities.
Preferred Candidate Profile:
- Graduates.
- Immediate Joiner.
- Excellent Communication skills.
Benefits: This role offers a 100% Work from Office environment, allowing you to maintain a healthy work-life balance while delivering exceptional results.
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