Customer Support Role
9 hours ago
We are seeking a motivated and detail-oriented individual to join our team as a Customer Experience Specialist.
As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner
- Resolve customer complaints and issues in accordance with company policies and procedures
- Provide product information and assistance to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- Graduate degree or equivalent experience
- 6 months of banking experience, preferably in fraud or dispute resolution
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
- Competitive salary package
- 5 days of work with 2 weeks of paid time off per year
- Rotational shift schedule
- Immediate start date available
- Non-voice process (requirement for voice quality communication)
What We Offer:
At [Company], we strive to create a positive and supportive work environment that allows our employees to grow and develop their skills. We offer a range of benefits and opportunities for advancement, including:
- Professional development programs
- Opportunities for career growth and advancement
- A dynamic and diverse work environment
- Recognition and rewards for outstanding performance
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