Customer Support Specialist

5 days ago


Borivli, Maharashtra, India beBeeCustomerService Full time ₹ 2,01,600 - ₹ 2,52,000
Job Opportunity

We are seeking a highly skilled and detail-oriented professional to provide exceptional service to our clients, resolve issues efficiently, and ensure customer satisfaction.

Key Responsibilities:
  • Deliver timely and professional support to customers via calls, emails, and in-person interactions
  • Guide customers on understanding, updating, and adding insurance policies
  • Resolve queries related to policies, health insurance, medications, and reimbursements
  • Analyze technical issues; coordinate with relevant departments for resolution
  • Handle diagnosis-related concerns, such as doctor availability and location mismatches

To succeed in this role, you will need strong communication skills, proficiency in Microsoft Excel and Outlook, and the ability to multitask and manage priorities effectively. A keen eye for detail is also required.

Requirements:
  • Bachelor's degree in any field
  • At least 03 years of experience in customer service, preferably in healthcare or insurance
  • Proficient in Microsoft Excel and Outlook
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills


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