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Customer Service Specialist

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Customer Service Specialist

Job Overview:

We are seeking a highly skilled and detail-oriented Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will possess strong communication skills, proficiency in Microsoft Excel, and the ability to manage customer inquiries efficiently.

Key Responsibilities:

  • Respond to customer calls, emails, and in-person interactions in a timely and professional manner.
  • Resolve queries related to policies, health insurance, medications, and reimbursements by analyzing and addressing technical issues.
  • Identify and coordinate with relevant departments to resolve diagnosis-related concerns such as doctor availability and location mismatches.

Requirements:

  • Bachelor's degree in any field.
  • At least 3 years of experience in customer service, preferably in healthcare or insurance.
  • Proficient in Microsoft Excel and Outlook.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to multitask and prioritize tasks effectively.