Customer Support Specialist

2 days ago


Borivli, Maharashtra, India beBeeSkill Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Support Specialist

 

Job Summary:

We are seeking a skilled Customer Support Specialist to handle inbound and outbound calls, provide timely information regarding our services and policies, and resolve customer concerns effectively.

 

Responsibilities:
  • Respond to customer inquiries in a professional and courteous manner via phone and email.
  • Resolve customer complaints and concerns by providing accurate and timely information regarding our services and policies.
  • Collaborate with cross-functional teams to ensure seamless customer support experience.
  • Identify and escalate complex customer issues to senior team members or management as needed.
  • Develop and maintain knowledge of our products and services to effectively address customer inquiries.

 

Requirements:
  • Bachelor's degree in Business Administration, Communications, or related field.
  • Minimum 2 years of experience in customer-facing role.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Proficiency in CRM software and Microsoft Office applications.

 

Benefits:

Competitive salary and benefits package.

 

What We Offer:

A dynamic and supportive work environment that fosters growth and development.



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