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Non Voice Support Specialist

2 weeks ago

Borivli, Maharashtra, India beBeeCustomerSupport Full time

Role and responsibilities

We are looking for a support professional to assist in resolving customer and employee problems, incidents, issues, requests, and queries.

Key tasks:

  • Collaborate with other teams to ensure timely resolution of requests and issues.
  • Ensure accurate documentation, timely notification, proper escalation, efficient tracking, and thorough follow-up for all incidents.

Qualifications:

Strong communication and interpersonal skills are essential for success in this role. Additional qualifications include the ability to work collaboratively with cross-functional teams, be detail-oriented with excellent organizational skills, and possess problem-solving and critical thinking abilities.

Preferred candidate profile:

Graduates or immediate joiners with excellent communication skills are encouraged to apply.