Senior Client Services Manager
1 month ago
We are seeking a highly skilled and experienced Sr. Client Servicing Executive to join our team at The Rabbit Hole.
Key Responsibilities:
- Develop and maintain strong, trusting relationships with clients to ensure their brand identity, core values, and USPs are executed effectively.
- Develop comprehensive brand plans that align with clients' long-term objectives and marketing goals.
- Coordinate project timelines, budgets, and deliverables to meet client expectations.
- Collaborate with internal teams to conduct brand analysis and extract valuable insights from data and reports.
- Supervise Quality Check and posting on social media platforms.
- Prioritize tasks and maintain timelines and schedules to ensure timely and accurate delivery of client work.
- Stay up-to-date on industry trends and best practices to create innovative artwork and ensure designs are relevant and effective.
- Conduct competitive and industry analysis to understand brand positioning, target audience demographics, preferences, and behavior.
- Manage and mentor teams to promote a culture of research and self-development.
- Communicate regularly with team members to provide updates on status and upcoming deadlines.
- Ensure timely collection of data and inputs from functional teams for report creation.
- Review and vet campaign cost sheets, financial trackers, and create presentations for client and internal meetings.
- Manage vendors, invoicing, and timely payments.
Requirements:
- Strong client relationship management skills.
- Ability to develop and maintain comprehensive brand plans.
- Excellent communication and collaboration skills.
- Ability to prioritize tasks and maintain timelines and schedules.
- Stay up-to-date on industry trends and best practices.
- Strong analytical and problem-solving skills.
- Ability to manage and mentor teams.
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