Client Service Manager

3 weeks ago


Mumbai, Maharashtra, India Caliber Connect HR Services Full time

About This Role

We are seeking a skilled Client Service Manager to join our team at Caliber Connect HR Services.

Key Responsibilities

  • Develop and maintain effective communication platforms for clients and staff.
  • Drive repeat business from clients through exceptional service delivery.
  • Design and deliver customer service workshops and presentations.
  • Monitor and measure client satisfaction to inform business decisions.
  • Collaborate with internal departments to resolve client queries.
  • Provide expert advice to clients on our services and products.
  • Develop and implement surveys to capture client feedback.
  • Contribute to marketing campaigns to promote our services.
  • Resolve client requests and troubleshoot problems in a timely manner.

Requirements

  • Bachelor's degree in Business or related field.
  • Excellent communication and interpersonal skills.
  • Ability to meet deadlines and prioritize tasks.
  • Proficiency in computer software and technology.
  • Calming, polite, and professional demeanor.
  • High level of self-motivation and reliability.
  • Strong general business knowledge.


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