Global Mobility Client Servicing Manager

2 weeks ago

Mumbai, Maharashtra, India LeanFlo Inc. Full time

Job Summary:

The Client Servicing Manager is responsible for managing and enhancing client relationships at LeanFlo Inc. in the International Relocations Segment of the Logistics/Facility Management Firm.

This role focuses on delivering exceptional client service, ensuring that international relocations and assignments are handled smoothly and efficiently.

The ideal candidate will have strong experience in client management, a thorough understanding of global mobility processes, and a commitment to delivering high-quality service.

Key Responsibilities:

  • Serve as the primary point of contact for clients regarding global mobility services, ensuring a high level of satisfaction and addressing any concerns or issues.
  • Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
  • Proactively manage client expectations and deliverables, ensuring timely and effective service delivery.
  • Oversee the execution of global mobility services, including expatriate management, relocation, immigration, and tax compliance.
  • Coordinate with internal teams and external vendors to ensure seamless service delivery and address any service-related issues.
  • Monitor service levels and performance metrics, ensuring that client expectations and service standards are met or exceeded.
  • Prepare and deliver regular updates and reports to clients on the status of their global mobility programs, including performance metrics and key milestones.
  • Communicate effectively with clients to provide information, address concerns, and share insights on global mobility matters.
  • Gather and analyze client feedback to drive continuous improvement in service delivery and client satisfaction.
  • Act as a key problem solver for client issues, managing complex situations and ensuring timely and effective resolution.
  • Implement and manage processes for handling client complaints and escalations, ensuring that issues are resolved to the client's satisfaction.
  • Identify opportunities for process enhancements and work on initiatives to improve the efficiency and effectiveness of client servicing operations.
  • Collaborate with internal teams to implement best practices and innovative solutions to enhance the client experience.

Ideal Candidate Profile:

The ideal candidate will have 5-8 years of experience in client servicing or a related field, with a proven track record of managing client relationships and service delivery.

Excellent client management and communication skills, with the ability to build and maintain strong client relationships.

Proven ability to resolve complex issues and manage client expectations effectively.

Strong organizational and multitasking skills, with attention to detail and a focus on service excellence.

Must have experience in using Google dashboards and MS Excel-Pivots.

Proficiency in global mobility software and systems is a plus.

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