Client Relationship Manager

3 weeks ago


Mumbai, Maharashtra, India American Express Global Business Travel Full time

At American Express Global Business Travel, we're looking for a talented Client Relationship Manager to join our team in Gurgaon, India.

About the Role

This is a unique opportunity to work with clients and drive business growth. As a Client Relationship Manager, you will be responsible for managing client accounts, building strong relationships, and providing exceptional customer service.

Key Responsibilities:

  • Manage inbound client queries and concerns.
  • Build and maintain strong relationships with clients.
  • Proactively engage with clients to understand their needs and provide tailored solutions.
  • Work with internal teams to resolve client issues and improve overall customer experience.
  • Identify opportunities to upsell and cross-sell services to clients.
  • Develop and implement regional business plans for client accounts.
  • Liaise with local markets relationship management teams to execute against global client strategy.

What We're Looking For:

  • A graduate with 6-9 years of experience in client management.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proven track record of driving business growth and improving customer satisfaction.

The #TeamGBT Experience

At American Express Global Business Travel, we offer a range of benefits and perks, including:

  • Flexible benefits tailored to each country.
  • Travel perks, including deals on flights, hotels, cruises, and car rentals.
  • Develop the skills you want with global tuition assistance and access to over 20,000 courses on our learning platform.
  • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business.
  • Wellbeing resources to support mental and emotional health.


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