Hotel Service Coordinator

9 hours ago


Jabalpur, Madhya Pradesh, India beBeeCustomerService Full time US$ 40,000 - US$ 80,000

Job Title: Hotel Service Coordinator

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This is an exciting opportunity for a highly skilled and motivated individual to join our team as a Hotel Service Coordinator. As a key member of the Front Office department, you will play a vital role in delivering exceptional service to our guests.

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Your primary responsibility will be to ensure that all aspects of guest service are met, including check-in/check-out, room assignments, and answering queries. You will also be responsible for handling guest complaints in a professional and courteous manner.

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To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work well under pressure. You should be able to think critically and come up with creative solutions to problems.

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You will have the opportunity to work with a variety of different departments within the hotel, including Housekeeping, Food and Beverage, and Engineering. This will provide you with a broad understanding of how the hotel operates and enable you to make valuable contributions to the team.

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We are looking for someone who is enthusiastic, proactive, and has a strong passion for delivering exceptional customer service. If you are a team player who is eager to learn and take on new challenges, we would love to hear from you.

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The ideal candidate will have previous experience in a similar role, preferably in a hospitality environment. However, we are happy to consider applications from individuals who may not have direct experience but have a strong desire to learn and develop their skills.

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We offer a competitive salary and benefits package, as well as opportunities for career development and advancement. If you are interested in this exciting opportunity, please submit your application today.

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Please note that the Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

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A Hotel Service Coordinator is always working on behalf of our Guests and working with other Team Members.

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Key Responsibilities:

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  • Ensure that all aspects of guest service are met, including check-in/check-out, room assignments, and answering queries.
  • Handle guest complaints in a professional and courteous manner.
  • Work closely with other departments to ensure seamless delivery of services.
  • Provide exceptional customer service to all guests.
  • Contribute to the development and implementation of new processes and procedures.
  • Maintain accurate records and reports as required.
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Required Skills and Qualifications:

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  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure.
  • Critical thinking and problem-solving skills.
  • Previous experience in a similar role, preferably in a hospitality environment.
  • Strong desire to learn and develop skills.
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Benefits:

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  • Competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • Professional development and training.
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Others:

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  • Team player with a strong passion for delivering exceptional customer service.
  • Proactive and enthusiastic individual who is eager to learn and take on new challenges.
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