Customer Service Manager

2 days ago

Jabalpur, Madhya Pradesh, India beBeeOperations Full time ₹ 6,00,000 - ₹ 15,00,000

Job Overview

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We are seeking a highly skilled and experienced Operations Executive to join our team. This key role will be responsible for managing customer inquiries, providing professional assistance, and ensuring seamless service delivery.

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Key Responsibilities

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  • Manage customer inquiries and provide accurate, timely, and professional assistance related to financial products and services.">
  • Handle escalated customer issues and ensure resolution in a timely manner while maintaining high service standards.">
  • C coordinate with cross-functional teams to address customer concerns and ensure smooth service delivery.">
  • Assist with day-to-day operations within the customer support team to ensure efficiency and consistency in service delivery.">
  • Review and process customer applications, transactions, and documents in accordance with company policies and regulatory requirements.">
  • Monitor and track key performance indicators (KPIs) to ensure service targets are met.">
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Requirements

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To be successful in this role, you will need:

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  • Excellent communication and problem-solving skills.">
  • Strong analytical and technical skills.">
  • Ability to work under pressure and meet deadlines.">
  • High level of attention to detail.">
  • Knowledge of financial products and services.">
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Benefits

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As an Operations Executive, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will also receive:

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  • Competitive salary and benefits package.">
  • Opportunities for career advancement and professional growth.">
  • A supportive and collaborative team environment.">
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About Us

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Our organization is committed to delivering exceptional customer service and exceeding our customers' expectations. We value innovation, teamwork, and continuous improvement.

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