Front Desk Guest Services Lead

7 days ago


Jabalpur, Madhya Pradesh, India beBeeFrontDesk Full time US$ 40,000 - US$ 80,000
Job Title: Guest Services Coordinator

This role is responsible for the operation of all Front Desk operations, including transportation and concierge services.

  • Process guest registrations by inputting information into a computer system.
  • Make room assignments based on guest needs.
  • Coordinate with Amenity Butlers to arrange in-room amenity set-ups.
  • Provide exceptional customer service and resolve guest complaints promptly and efficiently.
  • Follow up with guests to ensure satisfaction with problem resolution.
  • Monitor guest profiles and preferences to tailor service accordingly.
  • Ensure VIP guests receive personalized treatment and recognition.
Key Responsibilities:
  1. Complete the registration process for arriving guests.
  2. Assist guests with check-in payments or charges.
  3. Handle special requests from guests and forward them to the appropriate team members.
  4. Contribute to the hotel's success by sharing new ideas and suggestions for improvement.
  5. Participate in training sessions and on-the-job training to develop skills and abilities.
Requirements:

The ideal candidate will have excellent communication and interpersonal skills, be able to work effectively in a team environment, and have a high level of organizational and time management skills.

Ambitious individuals with a passion for delivering exceptional customer experiences are encouraged to apply.

Benefits:

As an Assistant Front Desk Manager, you will enjoy a competitive salary and benefits package, as well as opportunities for career growth and development.

Apply today to join our dynamic team



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