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Service Coordinator

2 weeks ago

Jabalpur, Madhya Pradesh, India Navin Infrasolutions Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 14,00,054 per year

Job Description :

  • Act as the first point of contact for customers regarding service inquiries, complaints, or breakdown support.
  • Schedule and coordinate preventive maintenance, repairs, and inspections for construction equipment.
  • Assign service tasks to engineer based on workload and expertise.
  • Monitor progress of service jobs to ensure timely completion and customer satisfaction.
  • Maintain accurate service logs, equipment history, and warranty records.
  • Coordinate with spare parts and logistics teams to ensure availability of required parts.
  • Follow up with customers post-service to ensure equipment performance and resolve any concerns.
  • Prepare and share daily/weekly/monthly service reports with management.
  • Ensure adherence to safety standards and company policies during service operations.
  • Support in handling warranty claims and liaise with OEMs/vendors for technical support.
  • Assist in training and guiding junior technicians and support staff.

Key Skills & Competencies:

  • Strong knowledge of construction equipment (excavators, loaders, compactors, etc.) and their servicing requirements.

  • Excellent coordination, planning, and organizational skills.

  • Customer service orientation with strong communication abilities.

  • Ability to handle multiple tasks under pressure and meet deadlines.

  • Familiarity with service management software/ERP systems.

  • Problem-solving attitude and decision-making ability.

Qualifications & Experience:

  • Diploma/Degree in Mechanical/Electrical Engineering.

  • 1-3 years of experience in service coordination within the construction equipment, heavy machinery, or related industry.

  • Knowledge of spare parts, warranty processes, and field service management is an advantage.

Job Types: Full-time, Permanent

Pay: ₹12, ₹14,000.54 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person