Customer Experience Professional
10 hours ago
Job Summary
This role involves taking part in Security Issues Response Management (SIRM) by responding to customer inquiries on support channels to deflect cases away from support. The focus will be on engaging with customers and developers within Communities and Social Channels to provide timely and thorough assistance.
Key Responsibilities
• Engage directly with developers and customers (IT professionals, etc.) within Microsoft Q&A, Stack Overflow, and other social channels to provide timely and thorough assistance.
• Gain insights into how our customers and developers use Microsoft Security products and services to inform business and development teams effectively.
• Proactively identify and address customer needs, communicate trends to leadership, and propose innovative solutions.
• Collaborate with Engineering and other cross-functional teams to address specific user-related issues and bugs.
• Build prototype tools and models for analyzing customer issues data with the aim of enhancing operational efficiency.
• Serve as a tireless advocate for our customers, identifying areas for improvement and taking appropriate action.
Benefits and Perks
• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Generous time away
• Giving programs
• Opportunities to network and connect
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