Customer Experience Coach

1 month ago


Bengaluru, Karnataka, India IGT Solutions Full time

IGT Solutions is seeking a seasoned Customer Experience Coach to drive excellence in customer service delivery.

As a key member of our team, you will develop and implement strategies to enhance customer experience across our contact center operations. Your expertise in training and coaching will enable you to design and deliver effective learning interventions to upskill our customer service teams.

Key Responsibilities:

Develop customer experience training modules and strategies

Design and deliver learning interventions for customer service teams

Coach and develop customer experience trainers

Implement learning strategies and training programs

Participate in calibration sessions and team planning

We are looking for a candidate with a proven track record of training and coaching large teams for customer success. If you are passionate about delivering exceptional customer experiences and have a strong background in customer service training, we encourage you to apply.

Requirements:

Proven experience in customer service training and coaching

Strong background in customer experience

Ability to design and deliver effective learning interventions

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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