Customer Experience Director

1 month ago


Bengaluru, Karnataka, India KEERTHI Full time

At KEERTHI, we're seeking a seasoned professional to lead our customer relations team.

Key Responsibilities:

  • Provide coaching and guidance to team members to ensure they meet individual performance goals.
  • Establish performance benchmarks and hold team members accountable.
  • Resolve customer conflicts and handle escalation procedures effectively.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Minimum 3+ years' experience in customer service.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office suite.


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