Global Customer Experience Specialist

4 hours ago

Delhi Gurgaon Gurugram, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

As a customer service representative for our multinational organization, you will play a vital role in delivering exceptional experiences to our customers through various communication channels.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently while maintaining a high level of professionalism and courtesy
  • Ensure first contact resolution and customer satisfaction by providing timely and effective solutions
  • Document all customer interactions accurately in the system, maintaining confidentiality and adhering to data protection policies
  • Collaborate with internal teams to resolve complex issues, sharing knowledge and best practices to drive business growth and success
  • Adhere to process and quality standards, continuously improving our services to meet or exceed customer expectations

Candidate Profile:

  • 0 to 5 years of experience in customer-facing roles or similar environments
  • Excellent verbal and written English communication skills, with the ability to articulate complex ideas and negotiate effectively
  • Strong problem-solving and interpersonal skills, with the capacity to build rapport with diverse stakeholders and navigate conflicts
  • Basic computer literacy and typing skills, with proficiency in using software applications and tools relevant to the job
  • Flexibility to work in rotational shifts, including night shifts, and adapt to changing business requirements
  • Openness to working from an office setting as needed, with the ability to balance remote and in-office work arrangements

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