Global Voice Support Specialist

5 hours ago

Noida Delhi Gurgaon Gurugram, India beBeeCustomer Full time US$ 40,000 - US$ 80,000

Job Title: Global Voice Support Specialist

Job Description

We are seeking a highly articulate and customer-focused professional to provide exceptional support and service to our international customers over the phone. In this role, you will be responsible for resolving their inquiries and ensuring a positive and professional experience.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers in a courteous and professional manner.
  • Actively listen to customer inquiries, understand their needs, and provide accurate solutions.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
Required Skills and Qualifications

To succeed in this role, you must possess:

  • Excellent verbal communication skills in English, with a clear and neutral accent.
  • Strong active listening skills and empathy for customer situations.
  • Proven problem-solving abilities and knack for providing effective solutions.
  • Customer-focused mindset and strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and professional demeanor.
  • Basic computer proficiency and ability to navigate customer service software.
Benefits

This role offers a competitive compensation package and opportunities for growth and development within the company.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates.

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