Global Voice Support Specialist

3 days ago

Gurgaon Gurugram Noida Delhi, India beBeeCustomerSupport Full time
International Customer Support Associate (Voice)

We are seeking a highly articulate and customer-focused professional to join our international customer support team. In this role, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers in a professional and courteous manner.
  • Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Maintain detailed and accurate records of all customer interactions and transactions in the system.
  • Adhere to quality standards to ensure consistent service delivery.
  • Educate customers on products, services, and processes as required.
  • Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction.

Skills Requirements:

  • Excellent verbal communication skills in English, with a clear and neutral accent.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and a professional demeanor.
  • Basic computer proficiency and ability to navigate customer service software.

Qualifications:

  • Bachelor's degree or equivalent practical experience.

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