Global Support Ambassador

2 days ago

Gurgaon Gurugram Noida Delhi, India beBeeCustomerService Full time US$ 60,000 - US$ 1,20,000
International Voice Executive Job Description

We are seeking highly articulate and customer-focused professionals for this challenging role. As an International Voice Executive, you will provide exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience.

Key Responsibilities:
  • Customer Inquiry Resolution: Answer questions about products or services, provide information, and offer guidance to international customers via phone.
  • Issue Resolution: Troubleshoot problems, address complaints, and find effective solutions to customer concerns.
  • Support Provision: Help customers navigate product features, troubleshoot technical difficulties, and make the most of their experience.
  • Customer Interaction Management: Maintain a positive and professional attitude, actively listen to customer needs, and ensure their satisfaction.
  • Documentation and Reporting: Document customer interactions, track issues, and provide feedback to improve customer service processes.
Required Skills and Qualifications:
  • Verbal Communication: Excellent verbal communication skills in English, with a clear and neutral accent suitable for international communication.
  • Active Listening: Strong active listening skills and the ability to empathize with customer situations.
  • Problem-Solving: Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer Focus: Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Interpersonal Skills: Strong interpersonal skills and a professional demeanor.
  • Computer Proficiency: Basic computer proficiency and ability to navigate customer service software.
Qualification:
  • Bachelor's Degree: Bachelor's degree or equivalent practical experience.

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