International Customer Support Specialist

1 week ago

Gurgaon Gurugram Noida Delhi, India beBeeCustomerSupport Full time US$ 60,000 - US$ 1,20,000

We are seeking dynamic individuals to join our global team of customer support specialists. This role offers a unique opportunity to provide exceptional service to our international clients through voice calls and live chat, ensuring a seamless and positive experience.

Key Responsibilities:

  • Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms.
  • Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns.
  • Maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
  • Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels.
  • Document all customer interactions, issues, and resolutions accurately in the designated system.
  • Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up.

Skills Requirement:

  • Excellent verbal communication skills in English, with a clear and professional demeanor for voice interactions.
  • Strong written communication skills in English, with excellent grammar, spelling, and punctuation for chat interactions.
  • Proficient in active listening and empathetic customer engagement.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to multitask, managing both voice calls and chat conversations effectively.
  • Familiarity with customer service software and CRM systems.
  • Customer-focused mindset with a commitment to delivering outstanding service.

Qualification:

  • Bachelor's degree or equivalent practical experience.

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