International Customer Support Representative

4 days ago

Gurgaon Gurugram Noida Delhi, India beBeeCommunication Full time US$ 60,000 - US$ 1,20,000
Job Description:

We are seeking a highly articulate and customer-focused individual to provide exceptional support and service to our international customers over the phone.

Key Responsibilities:

  • Handle inbound and outbound calls from international customers in a professional and courteous manner.
  • Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department when necessary.
  • Maintain detailed and accurate records of all customer interactions and transactions in the system.
  • Adhere to company policies, procedures, and quality standards to ensure consistent service delivery.
  • Educate customers on products, services, and processes as required.
  • Strive to achieve first-call resolution whenever possible, ensuring customer satisfaction.

Skills Requirements:

  • Excellent verbal communication skills in English, with a clear and neutral accent.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced environment and manage call volumes.
  • Strong interpersonal skills and a professional demeanor.
  • Basic computer proficiency and ability to navigate customer service software.

Qualifications:

  • Bachelor's degree or equivalent practical experience.

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