International Customer Service Representative

2 days ago

Delhi Gurgaon Gurugram Noida, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

Role Overview

We are seeking highly skilled individuals to fill our International Voice/Chat position. As a key member of our team, you will be responsible for providing exceptional customer support and resolving inquiries through both voice calls and live chat.

Responsibilities:

  • Manage and respond to customer inquiries and issues efficiently across international voice calls and chat platforms.
  • Provide accurate information, troubleshoot problems, and offer effective solutions to customer concerns.
  • Maintain a high level of professionalism, empathy, and courtesy in all customer interactions.
  • Adhere to established service level agreements (SLAs) and quality standards for both voice and chat channels.
  • Document all customer interactions, issues, and resolutions accurately in the designated system.
  • Escalate complex or unresolved issues to appropriate internal teams while ensuring proper follow-up.
  • Continuously update product knowledge and service procedures to provide up-to-date and relevant information to customers.
  • Collaborate effectively with team members and other departments to ensure consistent and high-quality service delivery.
Required Skills and Qualifications

The ideal candidate will possess:

  • Excellent verbal communication skills in English, with a clear and professional demeanor for voice interactions.
  • Strong written communication skills in English, with excellent grammar, spelling, and punctuation for chat interactions.
  • Proficient in active listening and empathetic customer engagement.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to multitask, managing both voice calls and chat conversations effectively.
  • Familiarity with customer service software and CRM systems.
  • Customer-focused mindset with a commitment to delivering outstanding service.
  • Adaptability to different customer needs and communication styles.
Benefits and Opportunities

This role offers:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.
  • A chance to work with a talented team and make a meaningful impact.

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